Banking Corporation
Technology Services
Industry: Banking
Focus: Supplemental Consulting
A large bank holding company and one of
the largest money management organizations in the United States
delivers trust, investment and banking services to individuals,
corporations and institutions in select markets. Fund Managers
within the bank’s Pension Fund Management Department
manage the investments for corporate pension plans for hundreds
of large companies around the world. Each of these clients
establishes their own investment objectives that will dictate
how its pension fund should be invested and managed. The bank
had provided a client/server-based system developed in PowerBuilder
that enabled clients to enter up to 16 complex investment
objectives. These objectives were sent to the bank through
a dial-up connection and stored in a Sybase database. Each
night the objectives in the database were compared against
all trade transactions for the previous day listed in a file
provided by Standard & Poor’s. If it was determined
a company’s investment objectives had been violated
an alert was sent via e-mail to the fund manager who took
appropriate action on the following day.
Since the system used by companies to enter their investment
objectives was client/server-based each company using the
system had to install it on at least one PC. This did not
allow traveling executives to review or maintain their objectives
when they were away from their PC without reinstalling the
system. In addition, the install base of hundreds of copies
of the client/server system had to be reinstalled every time
the bank enhanced it. Although a method to download new versions
of the system was provided, the bank discovered users were
challenged by the download and installation process and required
support from the bank. This user experience produced lower
customer satisfaction and caused high support costs.
The bank turned to Genisys to create a solution that would
reduce the amount of support required while improving customer
satisfaction. Genisys began by creating the required use cases
for an application that would replace the existing client/server
system. Utilizing BEA’s WebLogic Server, Genisys then
designed and wrote the base class objects that were used to
develop the application. Java Server Pages (JSP), Java Servlets,
and Enterprise Java Beans were used to create the new investment
objective application. The new Java application integrated
seamlessly with the bank’s existing message generation
process reducing the development time and costs for the enhanced
system. In addition, Genisys developed several management
reports used by the bank to view the types of investment objectives
maintained by their clients.
The Web-based solution enables companies to enter their investment
objectives from any PC with an Internet connection. Since
there is no installation procedure for the new system features
can be delivered to the end users much more quickly and the
bank has realized a reduction in the amount of support required
to provide clients a positive user experience. This has led
to a marked increase in customer satisfaction with both new
and existing customers.
BEA WebLogic Server, Java Server Pages,
Java Servlets, Enterprise Java Beans, HTML, JavaScript,
Rational Rose, Sybase, LDAP, Windows NT, Sun Solaris, Crystal
Reports
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